A helping hand, when you need one.
Help with your WalkWag account, bookings, customer balances, or public booking link.
Product support
Email support@walkwag.app with the email address on your account and a short description of what happened. Do not include passwords, full payment-card details, or other sensitive information.
Bookings and payments
For a booking or customer payment issue, include the dog’s name and booking date. Payments are processed securely by Stripe; WalkWag does not ask you to send card details by email.
Privacy questions
Use the same address to ask about your information, request a copy, or request correction or deletion where applicable.
Urgent help
WalkWag is a business-management service, not an emergency service. For an animal or personal emergency, contact the appropriate local emergency service or veterinary professional first, then let us know if a WalkWag record needs attention.